The Burrell Collection: How community co-design can create accessible, inclusive and sustainable museums
Glasgow – United Kingdom
Pillar 2:
Ecological transition in the field of culture
Priority 11:
Providing access to cultural programmes for all, ensuring that barriers to access to culture are addressed
Following a six-year closure for major refurbishment and redisplay, Glasgow’s Burrell Collection reopened in 2022.
The philosophy behind the refurbishment was to celebrate diversity through the museum’s rich and varied collection and create an accessible, inclusive and sustainable space. Designed to ensure inclusivity, the museum includes features such as a quiet room, the use of British Sign Language and captions and digital displays in multiple languages.
The redisplay was co-curated with a community group to ensure the museum showcases diverse and inclusive perspectives. The Burrell team also partnered with local schools to amplify their voices, with over 15,000 people contributing to the process.
The museum has taken additional steps to develop a more inclusive volunteer programme. Its aim is to remove barriers that have previously limited participation, making it possible for a wider range of people to get involved.
This includes creating opportunities for family groups, older and younger participants, individuals with reduced mobility and people living with dementia.
Through these measures, the museum seeks to ensure that volunteering reflects a broader cross-section of the community and that everyone interested has the chance to contribute according to their abilities and interests.



